Difficult conversations are scary because the stakes are high and there is a real cost of failure, raising everyone’s defenses. In a witty, provocative talk, Smith shares a workplace training program called "I'm G.R.A.C.E.D." She has been practicing as a Family Partnership Training facilitator since 2005 and is an accredited Family Partnership Model trainer and supervisor. Difficult Conversations training workshops help professionals develop key communication skills. Difficult workplace conversations: the best strategies for managing them. This difficult conversations training course is designed for anyone wanting to learn how to courageously resolve tough situations with colleagues, suppliers, customers, your manager or other stakeholders. Whether dealing with a challenging customer, a difficult supplier, an unhappy employee, an unreasonable official, or a demanding boss, we all have conversations we anticipate with dread. In this video, Fred Kofman explains how to remain true to yourself and, at the same time, open to your counterpart. Difficult conversations don’t have to be that difficult but they do need to be handled sensitively. We all face difficult conversations at some stage in our lives. Once you have attended the training, you will be able to handle and respond to a tricky situations calmly, logically and constructively. The training will help you structure your conversations, avoid elements that may inflame a difficult situation and work towards a positive outcome. It is precisely at those times when communication is most vital to achieving your goals that it breaks down most dramatically. Read more on Difficult conversations or related topic Giving feedback We’ve developed a clear 5-step approach called P.A.R.E.S to help serve as a guide for structuring your thoughts and approach for whatever difficult conversation comes your way. In this highly reflective workshop, participants build their confidence in having conversations, especially the ones that they just don’t want to have. The link to the survey on completion of this course is currently unavailable. This workshop aims to give you some strategies to manage difficult conversations using … The 'Difficult Conversations' activity came at just the right time for us as we were designing a People Management course which included having difficult conversations. Learn how to have difficult conversations with colleagues, employees, and managers. The ability to manage these difficult conversations is what makes all the difference. Difficult conversations are emotional and can be stressful for everyone, but it's important we try not to BE emotional during the conversation. In this difficult conversations training course participants will learn how to: Overcome reluctance to have difficult conversations A typical example of how managing difficult conversations can make a huge difference to your success. As a manager or supervisor, being able to talk about sensitive and emotive issues is an important part of the job but it's also one of the toughest. Crucial conversations are 60% getting your head, heart, and gut right, and 40% saying it right. It's time to invest in face-to-face training that empowers employees to have difficult conversations, says Tamekia MizLadi Smith. Difficult conversations seem to be very few people’s forte. Difficult Conversations Course Overview. Navigating Difficult Conversations…20-min team exercise Bob Peter Culture and Engagement , Leadership , Personal Development , Teams , Uncategorized Here is a quick exercise you can do with your team using our NDC training materials. Home » Training Courses » Handling Difficult Conversations. Difficult Conversations in the Workplace As a manager, it inevitable that you will need to have conversations you would rather not. Learners will develop the confidence and competence to address performance issues immediately before challenges escalate. Every individual has to face difficult conversations from time to time, be it with customers, colleagues, staff, stakeholders or managers. These conversations can arise in a variety of situations including performance management, discipline, personal issues, redundancy, interpersonal conflict and customer service. Contact us … These situations call for having difficult conversations. It will also cover how … Difficult conversations cannot always be avoided when we are working in the human services. Participants of the difficult conversations training learn strategies for how to have a difficult conversation, handle emotions and structure. Review us on. 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