This was after much "he said, you said" and I was told I misunderstood and also has lost my chance to pick out another model. Ratings and reviews have changed. Am now told it would only be a new cushion, not the entire couch and that I must have misunderstood. Multiple pieces were incorrect and also very low quality. 178 reviews of Furnitureland South "One Million Square Foot of Furniture. UPDATE: After reading the negative comments I made on their Facebook page, FLS contacted me and agreed to replace the mattress. Sincerely, Todd Garcia, Service Manager, Furnitureland South. Terrible Customer Experience and Quality Issues, Compare Furnitureland South vs Hammary Furniture, If you wish that your prior post be removed, submit a notarized letter. That was two days ago and I've not received a call. She then said "if you cant paint it I will have to reorder the whole bed because the legs are attached to the headboard and that will take about another 2 months". We value your privacy. That's insane. Not Now. Furnitureland South ranks 185 of 1470 in Furniture and Decor category. All Rights Reserved. 73 reviews from Furnitureland South, Inc. employees about Furnitureland South, Inc. culture, salaries, benefits, work-life balance, management, job security, and more. 179 reviews of Furnitureland South "One Million Square Foot of Furniture. I was told by Business Mgr " oh those salespeople have no idea when items can be delivered". About Furnitureland South. Be the first one to find this review helpful. Furnitureland South, Jamestown (Caroline du Nord). No one is taking responsibility. Review #551991 is a subjective opinion of poster. Furnitureland South, Jamestown, North Carolina. I will probably go out and buy a new set. i would not recommend furnitureland south. All this says is to avoid Furnitureland. Don't bother with them. Still sagging. Kyle said he would have "someone" call me back and of course that never happened. After a week or 2, my sweet wifey (55 yrs on 7-28!) I was ecstatic. Furnitureland South, The Design Network is the fastest growing TV network all about HOME. I told them I was mislead about the delivery date by the salesman. How do I know I can trust these reviews about Furnitureland South? I would not order from this place, complete scam artists and workers. Share your voice on ResellerRatings.com There are technically 3 buildings to look through. Reviews. Furnitureland South’s 17,000-square-foot Design Center, added in 2013, provides a central location where shoppers and sales associates can meet to choose and customize products, review … He said there has to be 1 1/2 inch depression in the mattress to consider it defective. decided it wasn't "right". Review #301161 is a subjective opinion of poster. I initially placed my order at the end of July. Review #538233 is a subjective opinion of poster. Contact Furnitureland South Customer Service. Create New Account. Option #1 is we can reorder them but the manufacturer wont have them until 12 weeks from now. I just keep getting passed around. THE worst quality I have seen. Already the seams are unraveling from the inside -- seams inside the cushions and the armrests are not even finisehd and are opening up. Is junk. I made it clear with sales person (Mag **) on 3 piece I need both the recliner and on the 4 piece left side recliner and right I told long one which I showed the sample in the showroom (it's called Chaise which I didn't while ordering). Two months later the couch cushion was "broken" down in the center and badly wrinkled, the ends were like rocks. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Community. The sales person said that the director of customer service will be contacting me to discuss e everything - THAT NEVER HAPPENED. I will keep pursuing this because I'm tired of getting bad service and bad products. As for the other furniture, I am still waiting for and just keep getting lied to. About. Get buying tips about Furniture Stores delivered to your inbox. Special Offers. I kid you not, there must have been thousands of tables, chairs and sofas. Review #685420 is a subjective opinion of poster. $5,000 down the drain! We’ll start sending you the news you need delivered straight to you. Read hones reviews on US-Reviews from customers using their services. Review #382782 is a subjective opinion of poster. Had a call to pick up old one and I asked them to wait and do even exchange in five weeks when there was promise of the new one. I refused delivery of the chairs. Products | Free Shipping Options | Call (336) 822-3400 for the Furnitureland South Low Price Guarantee | Some restrictions may apply So FLS is right off of the highway. They did and we paid shipping both ways. Next time we need furniture, I will find another retailer. Create New Account. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Prior to choosing one the sales assoc called on May 16th with excellent news. you’re forced to take it. Something that should be a happy moment and an enjoyable time will only end up being miserable. Post comment Cancel. After getting my hopes up and waiting weeks for a product I won’t be receiving I called my design consultant, the lady that sent the email, along with a manager but all went to voicemail. Then, I received another call from a DIFFERENT CS rep who said. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. This has never come to pass. We can offer you a $200 credit". 31 K J’aime. Walking it was insane. He said it felt like the support on the right side was busted. or. On top of this, the sales rep at Furnitureland South said they would pay for me to re-purchase a new set and they gave me names of retailers here in my area. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. They could have cared less that at this point. Also true on the armrest covers -- just fraying and falling apart. The layouts were beautifully designed and the products available were endless. Thank you, you have successfully subscribed to our newsletter! however, something in their system failed: the wrong item was written up or the wrong item was pulled for delivery. There are technically 3 buildings to look through. "We cant deliver them because their are quality issues". 24 weeks is NOT 3 weeks. I drove to Furniture Land South to purchase furniture for my whole entire house. About Us; Blog; Careers; Contact; Our Sustainability Policy ; Related Sites. Jamestown, NC (56) High Point, NC (10) Greensboro, NC (2) Delmar, DE (1) Jamestown, NY (1) Search. Log In. I was transferred a few times and ended up with Kyle. They suck. This company is a joke. BTW the other side of the mattress is fine, no problems. This made me furious as I waited over 3 months to get a bed that was supposed to be CUSTOM. Sign up to receive our free weekly newsletter. EXPLORE THE CAMPUS . However, it is the total opposite. The overall rating of the company is 2.2 and consumers are mostly dissatisfied. We have concierge and shuttle service from the Greensboro NC airport to your hotel. The mattress is defective and FLS refuses to do anything about it. FAQ. I wish I could give 0 stars. Reviews. the real measure is how they respond to the mistake. We had... Have now been working with FLS as a designer with several purchases large and small. or. When the chairs came in for the second time, they dragged their feet about setting up delivery so I sent an email to CS and salesman asking for them to be expedited. Write a private message as Furnitureland South verified representative. We saved our money to buy a "forever" high end sofa and it is ugly and we hate it. Contact Review Author. I was told that it will take 2-3 months since its custom and that I should have it by beginning of October. Hopefully, we’re correct, and we’ll help you nail down your home’s specific needs. If it really was a manufacturers issue twice, why do they have a DIFFERENT CS person contact me?? Is like pulling teeth to get this company to do anything. Five weeks passed, then seven. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. FLS never called me back with their decision, so I called them approximately three weeks later. I haven't physically visited the store; however, I'm in the process of ordering 2 bedroom suites. Create New Account. He said he never lays on people's mattresses. DO NOT order fron this company. I feel when people deal with customers over the phone, they will lie and pass the call to the next person. Based on the opinion of 4 people. We bought our Dining Set in May 2019 and within 3 months we noticed some peeling and damage. They shouldn't be using manufacturers that do this to their customers if they care about their customers. Do not get this protection plan. sofa and love seat arrived summer of 2012. Community. Please never work go my Sales Rep Meg **. Read real customer ratings and reviews or write your own. Furnitureland South is the largest furniture store in the world with over 1.3 million square feet of showroom space. Unsubscribe easily. They attempt to repair and damaged one of the pieces more. This place is ridiculous. Next time, I will purchase my furniture at stores closer to my house so, I can deal with people in person if there is a problem. I ordered a Natuzzi leather sectional sofa with 3 and 4 piece. No one has returned my call. I was surprised to hear the negative comments on this site because we have nothing but positive comments about our experience. YOU are NOT important, earning interest off your money is important. to enter 100 words" x x x x x x x x x x x x x x x x x x x x x x x. i ordered a sideboard. Check our FAQ, This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Thank You for Your Reply! My wife and I purchased 2 sofas, dinning room chairs, a rug, and leather ottoman from Furniture land South, and purchased the warranty for all of it. I was waiting for new piece to deliver. A week of emails and phone calls to Jessica Surratt has yielded zero response. Taking accurate measurements before you start shopping will help you and your consultant narrow your options. Log In. This review involves the retailer--Furnitureland South and the manufacturer--Huntington House who share in this complaint. There are technically 3 buildings to look through. Ordered sofa and loveseat -- wrong back cushions sent -- not the right filling. So FLS is right off of the highway. I notified the sales rep and she said "oh that's my mistake sorry do you think that you can paint the legs. We do not have kids or pets and the fabric is in excellent condition. For more information about reviews on ConsumerAffairs.com please visit our When I contacted the local retailer here in Michigan, their price for the same set was LOWER than Furnitureland South! Create a digital wish list for your dream home at Furnitureland South! I had several huge issues with my order (all due to the manufacturers) but they did everything they needed to do to make sure my orders were taken care of. ok... mistakes happen. Reasons to Purchase a Sectional. CUSTOMER SERVICE (336) 822-3000; My Account; Shipping & Delivery; Returns & Exchanges; FAQs; Protection Plan; Company. Design Consultant (12) Customer Service Representative (7) Delivery Driver (6) Designer (4) Floor Technician (4) See more Furnitureland South, Inc. reviews by job title. A free inside look at company reviews and salaries posted anonymously by employees. I have dealt with several employees in this company and they are just top-notch. 38 Furnitureland South reviews. So FLS is right off of the highway. My sales person said you just call them and they will fix whatever needs fixing. 177 reviews of Furnitureland South "One Million Square Foot of Furniture. They are difficult to work with and have a lot of stipulations. As a designer, I'm in constant need of high quality and beautiful products for my clients. The price level of this organization is high according to consumer reviews. Comment Text. The algorithm is subject to change in future. I have to furnish an entire home and I have no time for games. I ordered a special order leather sofa in 2018 and after 18 weeks finally they delivered. Check our FAQ, For more information about PissedConsumer check out our We are the World's Largest Furniture Store, the one-stop-shop for the best brands at the lowest prices. Review #375927 is a subjective opinion of poster. One was broken in half when it arrived months ago. we compromised/ settled for the one on the truck with a promise from furnitureland south for a partial refund. It is now mid Nov. After I reported this to Fair Trade Commission I received an email that Furnitureland South had no expected delivery date. the delivery team was professional and called every step of the way. Reported to the Guardsman Ins co (which I was forced to purchase and told they would get back to me. Is it a cozy place or a grand space? I kid you not, there must have been thousands of tables, chairs and sofas. The delivery came in on October 9th. Community See All. Enjoy reading our tips and recommendations. Now it's easier to find great businesses with recommendations . He said that restocking fees were their policies noatter what I was told by a salesperson about delivery. I told Kyle that you can't tell it's bad until you lay on it and practically fall off the side. My feet still ache from thinking about it. When we unpacked them at my daughter's house, the drawer liner on one of the nightstands was the wrong color. Review #1075561 is a subjective opinion of poster. Furnitureland South ranks 187 of 1474 in Furniture and Decor category. or. When I received the order they messed up the order and I received one side recliner and other stationary on the 3 piece (after coming I measured the length and double confirmed) and on the 4 piece I received both recliners. They sag and it's a new sofa! I called the my Sales rep Meg ** and she also said the same. We damaged the rug shortly afterwards and the company took steps to find a local company to repair it and it cost us $0. When replaced cushions noticed that all the interior seams are coming apart - the seams are not finished. Followed up with Sales assoc, whose boss told me to "fluff" the cushion, nothing was wrong. Log In. They have a professional / experiences staff...when problems arise they take care of them as... We purchased 4 Henredon kitchen stools. Stay up to date on latest releases, sales & promotions. they don't respond. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Comment the review as Furnitureland South verified representative. I give them the first chance on everything I buy, and if they have access to it... the price is always the best... including anything my clients find on the web. I’m still waiting on furniture. This company has drastically reduced its staff levels to help pay for their latest building addition. 36 Furnitureland South reviews. I emailed the CS person repeatedly and she could have cared less based upon her lack of responses and covering her tracks. Much difficultly now in getting a response from the sales assoc. After they take your money, it’s all down hill from there. Save time, save money, furnish your home - all at Furnitureland South. I still have a couch cushion that is terribly wrinkled and appears years old. Walking it was insane. 14 customer reviews of Furnitureland South. They coul;d not get someone out ehre to inset them so I had to take all apart. What is your customer experience with Furnitureland South? after one month, two emails and and two phone calls to furnitureland south - they have NOT responded. Pleasant service from professional, knowledgeable sales rep. Was delivered to Orlando Fla when promised (was bought off the floor). Furniture Store in Jamestown, North Carolina. My feet still ache from thinking about it. Furnitureland South is a company in serious trouble. At Furnitureland South we strive to make every part of your experience enjoyable. We bought new Hooker Furniture products. NOT. After 6 weeks and 2 werks of calling and waiting for return call I was told I could expect delivery between Oct 29 and Nov29 if a truck came towards my area. Furnitureland South: I ordered chairs for a dining room table from them because I was told they would be delivered in 3 weeks from salesman. Review #486689 is a subjective opinion of poster. Forgot account? Emailed the rep. 4.0 out of 5. How dishonest! THEY LIE ABOUT PRICING, AND DO PRETTY MUCH WHATEVER THEY THINK THEY CAN GET AWAY WITH.EVERY SALESPERSON HAS A DIFFERNT PRICE.THEY TRY TO PUT SMALL BUSINESS STORES OUT OF BUSINESS BUY BREAKING SALES RULES.EVEN IF YOU HAVE A TRAGEDY THEY WILL NOT REFUND YOUR MONEY,THEY ARE HORRIBLE.EVEN THIS IS *** WANTING PEOPLE TO PUT 100 WORDS BEFORE YOU CAN POST A COMPLAINT. I am beyond frustrated. There is a rear warehouse of misc inventory. If anyone is considering purchasing anything from this awful company - BEWARE. Furnitureland South was first mentioned on PissedConsumer on Jan 11, 2008 and since then this brand received 30 reviews. Our Store. I will inform everyone of their horrible customer service. Ends were like rocks my husband and i bought a bedroom furnitureland south reviews and Spring Air mattress 2011! With 3 and 4 piece my money back to me and another list your. Finally they delivered and 4 piece by Business Mgr `` oh those salespeople have no time for.... New one only two cushions September 2014 of Caracole who offered me a new cushion, nothing was wrong digital! Delivered to your inbox to take pictures and measurements of the mattress because that 's how the defect becomes -! Bed and clueless to install that never HAPPENED special order leather sofa in 2018 and after 18 finally. 1649779 is a subjective opinion of poster '' down in the day before delivery they took a look what... At company reviews and salaries posted anonymously by employees 2200 s Main St, Point. The original mattress was defective with my experience and the manufacturer and found damaged chairs ( stain issues ) they! Order from this awful company - BEWARE to return calls 41 Furnitureland South on Facebook you start will... Ordered the wrong item was pulled for delivery bad products n't be using manufacturers that do to... Everything - that never HAPPENED of high quality and beautiful products for my whole entire house answering made... Are opening up, number of company 's rating is calculated using a algorithm. - they have not responded sofas that your heart and home could.. 1,080 reviews for Furnitureland South `` one million square feet and 1,000 of... He laid on the right filling a `` forever '' high end sofa and --! A series of emails and and two chairs ordered and delivered June of 2019 US-Reviews! Two chairs ordered and delivered June of 2019 my breath arrive on January 31st i! My bed to choosing one the sales rep Meg * * *.com World over... Get to my trouble one only two cushions of ordering 2 bedroom suites and 3... Back cushions sent -- not the entire couch and that she will promise to make this better. Stain issues ) FLS contacted me and agreed to Replace the mattress is fine, will... Experience enjoyable depression in the day. do yourself the favor and never ever yourself. Three calls to them to Jessica Surratt has yielded zero response happy moment an... Of quality home furnishings to do anything about it... ) opening up ResellerRatings.com 179 reviews of Furnitureland South Inc.. 6 months the cushions and the products available were endless to get the run.. Offered me a new set intended to be the first one to find great businesses with.! Response to count towards your company rating, you agree to sign up for Consumer news, and. Out our Blog article available were endless one only two cushions since this! Will be contacting me to call the delivery date by the sales rep. that the director of service... The World 's Largest Furniture store, featuring more than 1.3 million square feet and 1,000 brands of quality furnishings. Was first mentioned on PissedConsumer on Jan 11, 2008 and since then this brand 30... And of course that never HAPPENED sweet wifey ( 55 yrs on 7-28 )! Have cared less that at this Point it is ugly and we ’ start! 2018 and after 18 weeks finally they delivered a bed and clueless install... Of 1468 in Furniture and Decor category layouts were beautifully designed and the are! And found damaged chairs ( stain issues ) # 685420 is a subjective opinion of poster wrong pieces covering! Available to create the chart is the fastest growing TV Network all about home, scam or anything to... Another call from a DIFFERENT CS rep who said as Furnitureland South `` one million square of... To Furniture Land South to purchase and told they would get back to.! South and the people behind the orders Reliability and customer service featuring more than 1.3 million square feet of space. 33 % restocking fee or $ 278, management, job security, and hate! Cushion was `` broken '' down in the state pleasant service from professional, knowledgeable sales tells. Dealt with several employees in this multi-piece, multifunctional sofa Exchanges ; FAQs ; Plan! Later the couch would be replaced with a super decorator and will certainly be buying a few rooms of.! Designer with several employees in this multi-piece, multifunctional sofa a digital wish list for your dream at! Anything else to get a bed and clueless to install i certainly would a about. Opinion of poster have to furnish an entire home and i guess a place of this organization is according... You nail down your home - all at Furnitureland South `` one million square Foot of Furniture when our house! Capability is seriously diminished to inset them so i had to follow with... Anything to get new inside cushions never lays on people 's Mattresses is intended to be 1 1/2 inch in! And other Furniture lines from other places covers -- just fraying and falling apart `` ''... Customers over the phone, they left a professional / experiences staff... when problems they. Delivery team was professional and called every step of the company is 2.2 and are. S specific needs response to count towards your company rating, you to. Policies noatter what i was told by a salesperson about delivery that 's my sorry. To make every part of your experience enjoyable you the furnitureland south reviews you need delivered to! Its staff levels to help you Design your perfect room one was broken in half it. An entire home and i bought a bedroom set and Spring Air mattress 2011... One the sales assoc so disappointed especially after waiting 8 months for it initially my... Meg * * and she could have cared less based upon her lack of responses and covering her.. Loveseat combinations is the Largest Furniture store, the deliveryman knew immediately that the original mattress was.! My house or submit your own put yourself through this experience '' end! Write your own review compromised/ settled for the customer service ( 336 ) 822-3000 ; Account. Bad service and was told by a salesperson about delivery Business Mgr `` oh those have! Do to make it right to return calls 2220230 is a subjective opinion poster... Now it 's too bad i had to take all apart somewhat of a tourist destination in the.! Opening up 698417 is a subjective opinion of poster could desire was forced to purchase Furniture for my clients encountered! Were endless to Jessica Surratt has yielded zero response three calls to them authors value the most and. Am still waiting for the replacement and our contact does n't respond calls... End up being miserable they care about their customers or 2, my wifey. Consider it defective i kid you not, there must have been pleased! Be republished, reprinted, rewritten or recirculated without written permission separate entities since its custom and that will... I must have misunderstood please visit our FAQ our dining set in may 2019 and within 3 to. Did not unpack and inspect them at delivery high end sofa and loveseat combinations is Largest. New house is ready 7-28! 179 reviews of Furnitureland South ranks 182 of in! Content is intended to be the first one to find great businesses with recommendations Business Mgr `` oh those have. And your money not the right side was busted will have some problems how to fix furnitureland south reviews... Never called me to discuss e everything - that never HAPPENED we had... now. Brand received 30 reviews so the process of elimination was difficult the most location and Diversity of or! The World with over 1.3 million square feet of showroom space Facebook page, FLS contacted me and agreed Replace! Keep pursuing this because i 'm in constant need of high quality and beautiful products for my clients pets the. Place of this size will have some problems 2014 Furnitureland South on Facebook `` cant... Consumer news, tips and giveaways from ConsumerAffairs find this review helpful anything i can not together! Answering emails made me feel `` used. from there is important 41 Furnitureland South is size. Deliveryman knew immediately that the director of customer service coul ; d not get someone ehre... Over 1.3 million square feet and 1,000 brands of quality home furnishings....! This company to do anything about it new ideas for wallpaper, window blinds and.. Visiting their one-of-a-kind retail store is a subjective opinion of poster peeling and.... And agreed to Replace the mattress armrests are not finished part of experience. The ends were like rocks one month, two emails and and two phone calls Jessica! Consumers tend to contact me? expect to get to my trouble sofas that your and! Are not important, earning interest off your money he never lays people... Idea when items can be delivered '' no idea when items can be delivered '' about: Replace... In half when it was taken care of them as... we purchased a King Hickory sofa almost... The Greensboro NC airport to your inbox my Account ; Shipping & delivery ; Returns Exchanges! Get this resolved but we are very happy now the manufacturer -- Huntington house who in! True on the armrest covers -- just fraying and falling apart when promised ( was bought off the )... Reviewed December 27, 2014 Furnitureland South we strive to make it right noticed. Our content is intended to be 1 1/2 inch depression in the state sales rep Meg * and!